PEWANG · County Hub Demo · KES 1–10

County services on the device people already trust

PEWANG County Hub is a walkthrough: WhatsApp menus by number, M-Pesa on the same PIN screen residents know, then a digital receipt and sample permit PDF in chat. Built for counties exploring a cleaner citizen journey - no extra app install.

  • WhatsApp menu
  • M-Pesa on your phone
  • Receipt in chat
See sample chat Pilot with PEWANG
Flag of the Republic of Kenya
Republic of Kenya Demonstration for counties nationwide
This is not a government website. It is a technology demonstration by PEWANG. Any sample documents clearly state they are for demonstration only. In a real county pilot, leaders agree with PEWANG on amounts, support lines, and go-live steps before citizens use the service.

How it works for a resident

  1. Open WhatsApp and message the official number your host or county partner gives you.
  2. The assistant lists counties several at a time; you reply with a number to choose your county.
  3. You pick a service the same way. Different counties can show different example services (for example parking or permits).
  4. When you are ready, you choose pay or cancel. If you pay, your phone asks for your M-Pesa PIN. The public demo uses very small amounts (typically KES 1–10).
  5. After a successful payment, you receive PDF files on WhatsApp - a receipt you can keep or forward, plus a sample permit-style document marked for demonstration.

Why WhatsApp and M-Pesa?

Many Kenyans already use WhatsApp every day. M-Pesa is widely trusted for payments. Together they can mean shorter queues and less paper - when a county chooses to run a service this way, with clear rules and trained staff.

Challenges many counties recognise

Citizens want speed and clarity. Manual desks alone often struggle to keep up at busy times.

Long queues

Time lost for businesses and residents; pressure on front desks during peak periods.

Paper receipts

Harder to audit, easier to misplace, weaker link to modern revenue reporting.

Cash-heavy desks

More handling risk; digital payments can improve traceability when properly governed.

Fragmented records

Without joined-up reporting, planning and alignment with national systems stay slower than they need to be.

What PEWANG is offering to explore

WhatsApp-first

Simple numbered replies - no new app, works on the device people already carry.

Pay on your phone

Use the same familiar M-Pesa flow from the chat, instead of a separate queue at a window.

Digital proof

Receipt and sample permit-style PDFs you can save, print later, or forward - instead of a loose paper slip.

Better visibility for teams

With county approval, authorised staff can work toward dashboards and reports that support revenue and audit - not exposed on this public page.

Sample chat (illustration only)

This is a simplified picture of the resident experience - not a live connection.

Sample chat
Karibu PEWANG 🇰🇪\nChagua county (1–10)…
1
Nairobi 🏛️\nChagua huduma…
1
Thibitisho\n1. Lipa 2. Cancel

What a county dashboard might show

Payments (example) - demo -
Permits issued (example) - demo -
Top service (example)Parking / permits
Settlement channelM-Pesa (as agreed in pilot)

In a full rollout, reporting is built for authorised county finance and ICT teams only.

Interested in your county?

PEWANG works with counties and partners to design pilots: citizen messaging, digital receipts, and M-Pesa in a way that fits your policies and staff workflows.

Contact PEWANG · 0711 164 069

All 47 counties

In the demonstration experience, every county in Kenya can appear in the menu, in alphabetical order across several screens - so the flow feels national, not limited to one region.